Where is my item being shipped from?
In order to provide the largest range and the most comprehensive delivery Kartcamel operates warehouses in multiple states across Australia including Queensland, New South Wales, and Victoria.
Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.
HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?
The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days.
For customers in NSW, SA, ACT, approximately 4 - 8 working days.
For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.
Delivery to regional and remote areas can take a little longer, however usually no longer than 13 business days.
NOTE:
Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).
We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.
Who is it being shipped with?
We have multiple preferred service partners depending on the size and weight of your order and it's delivery address.
Australia Post
Web: https://auspost.com.au/
Ph: 13 76 78
Aramax / Fastway
Web: https://www.aramax.com.au/
Ph: 1300 327 892
Allied Express
Web: http://www.alliedexpress.com.au/
Ph: 13 13 73
Toll
Web: https://www.mytoll.com.au
Ph: 1300 865 547
Hunter Express
Web: https://www.hunterexpress.com.au/
Ph: 13 22 52
AUSTRALIA POST
Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.
Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.
When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.
The below table is for your reference to Australia Post’s expected delivery time.
Sending parcels within the same state
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Within metropolitan areas of capital cities,
or within the same city or town or environs |
4-5 days |
| |
Between a metropolitan area of a capital city and
country locations |
4-5 days |
| |
Between country locations |
5-6 days |
Sending parcels to other states
| Service |
Posted for delivery |
Delivery by (business day after posting) |
| Regular parcel |
Between Melbourne / Sydney;
Melbourne / Canberra;
Melbourne / Adelaide |
4-6 days
(between metropolitanareas) |
| |
Melbourne / Brisbane;
Melbourne / Tasmania; |
5-8 days
(between metropolitan areas) |
| |
To other interstate locations |
Please ask at your local |
Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.
FASTWAY COURIERS
For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway Aramax. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.
Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.
A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
To track item that is dispatched width Fastway,please visit https://www.aramex.com.au/ and use the given tracking number.
ALLIED EXPRESS
Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.
Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.
Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.
TOLL
Parcel with weigh less than 30kg can be dispatched with Toll. Toll is a major integrated logistics provider with an Asia Pacific focus. They provide safe, secure transport services.
Each parcel will carry a barcoded address label and you will be able to track you items through the Toll website.
A non- PO Box address is required for Toll’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.
If the delivery is missed, you should receive a card with instructions on how to find your parcel. You can visit Toll website to arrange a re-delivery.
With the tracking number, you can track the parcel anytime at https://www.tollgroup.com/tools/mytoll
Will I get a tracking number?
Consignment tracking details will be sent to you within 24 hours of your order leaving our warehouse. You will be able to track your order through the carrier's website.
The expected delivery time given by each courier is for reference only. Delivery might take longer than expected due to various reasons.
If you do not receive your item within 10 business days, please contact our customer service team.
Can I leave a note for the courier?
Yes. During the checkout process you can leave a note which will be added to the delivery instructions for you order.
Please Note: After your order has been dispatched from our warehouse you will need to call the courier directly on the numbers provided above to add any notes to your order.
Can the courier call me before delivery?
As some of the couriers we use are contractors, there is no guarantee they will have the facilities to call you the day of delivery.
Your best bet is to leave a note to call you during checkout anyway. Or alternatively, have your item shipped to your work address where someone will be available to sign for it.
What if no one is home to receive my order?
If no-one is home and there is a secure and dry place to leave your order, then the driver may leave your item(s).
If there's no safe place they will leave a calling card and you can call them to arrange a re-delivery date.
In the unlikely event that your parcel is returned to us due to there being an inaccurate address or it being rejected by a receiver, our customer service representative will contact you via email.
A re-delivery cost may occur for any products that are returned to us due to incomplete addresses.
Can you deliver to my postcode?
Most items on Kartcamel can be shipped to most areas of Australia.
Unfortunately, there are some restrictions with bulky items that we aren't able to ship to the postcodes highlighted below, as well as certain other regional areas, depending on the size and weight of the item.
Undeliverable Postcodes For Bulky Items
|
State
|
Postcode
|
|
NT
|
0800-0999
|
|
NSW
|
2641, 2717, 2831, 2898, 2899
|
|
QLD
|
4184, 4421, 4450-4499, 4680, 4700-4999, 9920-9999
|
|
SA
|
5701
|
|
WA
|
6055, 6215-6799
|
|
TAS
|
7151
|
Note: If your postcode is listed above as undeliverable, you are welcome to contact us and we may be able to work with an alternate courier and associated delivery fee to get your order delivered.
Can I pickup my order from your warehouse?
Pick up or arranging your own courier is not available at our warehouses to ensure our distribution centers can dispatch all goods efficiently at all times.
Do you have another question that’s not answered here?
Email us at support@kartcamel.com.au to speak to a customer service representative.
