SHIPPING GUIDE

Where is my item being shipped from?

In order to provide the largest range and the most comprehensive delivery Kartcamel operates warehouses in multiple states across Australia including Queensland, New South Wales, and Victoria.

Please be advised that when ordering multiple items they may come from different warehouses and with different couriers. You will be sent multiple tracking numbers if this is the case.

HOW LONG DOES IT TAKES TO SHIP TO MY CUSTOMERS?

The estimated delivery time frames are:
For customers in VIC, approximately 3 - 5 working days.
For customers in NSW, SA, ACT, approximately 4 - 8 working days.
For customers in QLD, NT,WA and TAS, approximately 7 - 10 working days.

Delivery to regional and remote areas can take a little longer, however usually no longer than 13 business days.

Delivery time only starts after buyers’ payments have been cleared and the item has been dispatched from our warehouse (usually 1 working day after receipt of cleared payment).

We are unable to guarantee a delivery on any specific dates or times as this is not something our delivery partners would be able to guarantee either.

Who is it being shipped with?

We have multiple preferred service partners depending on the size and weight of your order and it's delivery address.

Australia Post
Web: https://auspost.com.au/
Ph: 13 76 78

Aramax / Fastway
Web: https://www.aramax.com.au/
Ph: 1300 327 892

Allied Express
Web: http://www.alliedexpress.com.au/
Ph: 13 13 73

Toll
Web: https://www.mytoll.com.au
Ph: 1300 865 547

Hunter Express
Web: https://www.hunterexpress.com.au/
Ph: 13 22 52

AUSTRALIA POST

 Item that weighs 22 kg or less will be dispatched with eParcel that is Australia Post’s Internet enabled freight system.

Each parcel will carry a barcoded address label and you will be able to view the location of
your item at various points in the delivery process via Australia Post’s online tracking tool.

When your order is dispatched, you will be given a consignment number.
You can use the number to track your order at the Australia Post’s website.

The below table is for your reference to Australia Post’s expected delivery time.

Sending parcels within the same state

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Within metropolitan areas of capital cities, or within the same city or town or environs	4-5 days
	Between a metropolitan area of a capital city and country locations	4-5 days
	Between country locations	5-6 days

Sending parcels to other states

Service	Posted for delivery	Delivery by (business day after posting)
Regular parcel	Between Melbourne / Sydney; Melbourne / Canberra; Melbourne / Adelaide	4-6 days (between metropolitanareas)
	Melbourne / Brisbane; Melbourne / Tasmania;	5-8 days (between metropolitan areas)
	To other interstate locations	Please ask at your local

Please visit http://auspostcom.au/track/ and use the tracking number given to track your item.

FASTWAY COURIERS

For item that weighs below 22kg with a lower cost than eParcel, the item will be dispatched with Fastway Aramax. You will receive an email confirmation of your order including a tracking number, as soon as your orders are dispatched. Fastway provides reliable courier distribution service across Australia. Their comprehensive fleet and professional team will ensure items delivered safely to your door.

Parcels dispatched with Fastway are collected from our premises on a daily basis. Each parcel will carry a barcoded address label and you will be able to view the location of your item at various points in the delivery process via Fastway’s website.

A non- PO Box address is required for Fastway’s delivery. If you fail to provide the correct information, your parcel will not be dispatched until the accurate information is received by our customer service team.

To track item that is dispatched width Fastway,please visit https://www.aramex.com.au/ and use the given tracking number.

ALLIED EXPRESS

Parcel that weighs over 22 kg will be dispatched with Allied Express. Allied Express is the biggest and independently owned courier company in Australia with offices in all major mainland capitals.

Each parcel will carry a barcoded address label and you will be able to track you items through the Allied Express website. Allied Express will contact you prior to delivery via SMS or phone number.

Allied Express requires consignment note and the postcode of the destination to track item at http://alliedexpress.com.au/ or call 131373 for more queries.

REFUND & RETURN

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed.

What happens if my item is faulty?

Kartcamel offers a 12 month warranty on all products, unless stated otherwise. Electronics products come with a 3-month warranty. 

You are required to notify Kartcamel within 7 working days in the unlikely event that the item arrives damaged or faulty.

If you would like to process a warranty claim please email us at support@kartcamel.com.au including your order number and as many detailed notes about the fault(s) and also attach some pictures, or possibly a short video clip, of what has happened.

Our warranties team will then assess your claim and be in contact about the next steps. Please do not attempt to return your item without approval.

A refund or replacement will not be provided if products are being misused, mishandled or mistakenly installed. Customers are responsible for following the instructions and advice given by the manufacturers.

What if part of my item is broken or missing?

Kartcamel can often provide replacement parts for your order if something happens to be broken or missing.

Please circle the part(s) which need replacing on the assembly instructions and send us a photo with your order number to support@kartcamel.com.au to ensure the correct parts are sent.

In the event that we cannot source the individual parts for your order we will offer you a full replacement or suitable compensation.

What if it is only minor defect?

If there is a minor defect that you are not happy with please email us at support@kartcamel.com.au including some pictures and our warranty team may be able to process a partial refund to compensate you.

What if I change my mind and don't want the product I ordered?

Note that we cannot accept returns for change of mind reason type. Please choose carefully.

Return Policy:
Who should pay return shipping?
Please Note:
If the item is returned because it's faulty, not as described, or damaged in the post, the seller has to pay return postage costs. However, if the buyers want to return the item for any other reason, they have to pay to send it back.

Do you have another question that’s not answered here?

Email us at support@kartcamel.com.au to speak to a customer service representative.